14.1 We may share your personal data with selected third parties, including business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you, and with trustworthy analytics and search engine providers that assist us in the improvement and optimization of our Platform.
In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.
We may also disclose or share your personal data if we are under a duty to do so (including in the case of Limited Users) in order to comply with any legal obligation, or in order to enforce or apply our General Terms of Sale and other agreements; or to protect the rights, property, or safety of Zetaworlds, Zetamex, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.
14.2 The data that we collect from you may be transferred to, and stored at, a destination outside the European Union, the European Economic Area and Switzerland (“the Territory”), and in particular the United States. It may also be processed by staff operating outside the Territory who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details, and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.
To the extent that any of your data is provided to third parties outside the EEA, or accessed by third parties from outside the EEA, we will ensure that appropriate safeguards are in place in accordance with the GDPR (such as the European Commission’s standard contractual clauses, or the EU/US Privacy Shield).
Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your personal data, meet our obligation to employ best practices, and avoid unnecessary storage or transfer of your data. However, we cannot guarantee the absolute security of your data transmitted to our Platform. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information, but may still be responsible for a breach of personal information, and potentially will be required to report this to the Information Commissioner's Office. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Payment providers — We use payment providers to process your payment transactions.
Cloud storage providers — We use cloud computing platforms that securely store all of our data, including customer details.
Email service providers — In order to send you marketing content and transactional emails, we share your details with our email service providers.
Customer service platforms — When you interact with our Support team, your details are shared with our customer service platform providers.
14.4 We will only retain your information for as long as is necessary to fulfil our purposes, including for the purposes of satisfying any legal, accounting or reporting requirements. The criteria that we use to determine retention periods will be determined by the nature of the data and the purposes for which it is kept, the sensitivity of the data and the potential risk of harm from unauthorised use or disclosure.
14.5 You have certain rights in relation to the personal data that we hold about you. Details of these rights and how to exercise them are set out below. Please note we will require evidence of your identity before we are able to respond to your request.
Right of Access. You have the right at any time to ask us for a copy of the personal information that we hold about you and to check that we are lawfully processing it. Where we have good reason, and if the GDPR permits, we reserve the right to decline such a request, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reasons for doing so.
Right of Data Portability. In certain instances, you have a right to receive any personal information that we hold about you in a structured, commonly used and machine-readable format.
In such circumstances, you can ask us to transmit that information to you or directly to a third party organisation.
While we are happy for such requests to be made, we are not able to guarantee technical compatibility with a third party organisation's systems. We are also unable to comply with requests that relate to personal information of others without their consent.
You can exercise any of these rights at any time by contacting us using the details in the 'Contact’ section below.
Right of Correction or Completion. If personal information we hold about you is not accurate or is out of date and requires amendment or correction, you have a right to have the data rectified or completed. This can usually be done by interacting with our platform.
Right of Erasure. In certain circumstances, you have the right to request that personal information we hold about you is erased e.g. if the information is no longer necessary for the purposes for which it was collected or processed or our processing of the information is based on your consent and there are no other legal grounds on which we may process the information.
Right to Object to or Restrict Processing. In certain circumstances, you have the right to object to our processing of your personal information e.g. if we are processing your information on the basis of our legitimate interests, but there are no compelling legitimate grounds for our processing which override your rights and interests.
You may also have the right to restrict our use of your personal information, such as in circumstances where you have challenged the accuracy of the information and during the period where we are verifying its accuracy.
Right to Withdraw Consent
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. This can usually be done by interacting with our platform. Alternatively, you can do this by contacting us using the details in the 'Contact' section below.
Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
If you are unhappy about our use of your information, you can contact our data protection team or contact us using the details in the Contact section below.
14.6 You may give us information about yourself via forms on the Platform or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register, visit or use the Platform, place an order on the Platform, or report a problem with the Platform. The information you give us may include your name, address, e-mail address and phone number, personal description, photograph, and which products you have purchased from us. In limited circumstances, you may provide us with your card or bank account details.
14.7 With regard to each of your visits to the Platform we may automatically collect the following information:
— technical information, including the Internet protocol (IP) address used to connect your computer to the Internet; your login information; browser or viewer type and version; time zone setting; session length; browser plug-in types and versions; hostname; operating system and platform and computer specifications;
— information about your visit and use of our Platform, including the use of certain features or content on our Platform; the full Uniform Resource Locators (URL) clickstream to, through and from our Platform (including date and time); products you viewed or searched for; page response times, download errors, length of engagement with web pages or apps, page and software interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
We collect this personal data by using Cookies, in-app analytics tools, server logs and other similar technologies.
14.8 We work closely with third parties — including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers (such as Google Analytics ) search information providers, and credit reference agencies. We may receive information about you from such third parties.
We will use the information you give us:
— to improve customer service and help us respond to your support needs more effectively.
— to meet our obligations arising from any contract entered into between you and us and to provide you with the information, products and services that you request from us;
— to provide you with information about other goods and services we offer that are closely related to those that you have already purchased or enquired about;
— to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will contact you by electronic means (e-mail) only to provide information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you, and you will be given an option to unsubscribe with each communication. If you have not purchased a product, we will contact you by electronic means only if you have consented to this;
— to notify you about changes to our service and products;
— to provide you with learning and support content to help you make the most of your products;
— to ensure that content from our Platform is presented in the most appropriate manner for you and for your computer.
We will use the information we collect about you for the reasons above, and also:
— to understand how you use our services and products and further personalise your experience.
— to administer our Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
— to allow you to participate in interactive features of our service, when you choose to do so;
— as part of our efforts to keep our Platform safe and secure;
— to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
— to make suggestions and recommendations to you and other users of our Platform about goods or services that may interest you or them.
We may combine information we receive from other sources with information you give to us and information we collect about you. We will use this information and the combined information only for the purposes set out above (depending on the types of information we receive).
14.9 In accordance with GDPR, the main grounds that we rely upon in order to process your information are as follows:
— Necessary for entering into or performing a contract. In order to perform obligations which arise under any contract we have entered into with you, it will be necessary for us to process your information.
— Necessary for compliance with a legal obligation. We are subject to certain legal requirements which may require us to process your information. We may also be obliged by law to disclose your information to a regulatory body or law enforcement agency.
— Necessary for the purposes of legitimate interests. Either we or a third party will need to process your information for the purposes of our (or a third party’s) legitimate interests, provided that we have established that those interests are not contrary to your rights and freedoms, including your rights to privacy, and to have your information protected. Our legitimate interests include responding to requests and enquiries from you or a third party, optimising our website and user experience, informing you about our services, and ensuring that our operations are conducted in an appropriate and efficient manner.
— Consent. In all other circumstances, we will ask for your consent to process your information, or to communicate regularly with you.
14.10 In case you decide that you no longer want to give us permission to hold your data on our platform, please send an email to our support page so that we can remove your data (in which case you will no longer be able to use Our Platform). Our Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies. We cannot accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
In accordance with the GDPR and local German law we process your data to provide you service, inform you of changes and new products or as part of local law. We do not sell your data for profit and only share with the parties we absolutely have to. We care about the security of your data and make efforts to protect your privacy.